Help Documentation

1. Getting Started

Try before you sign up: Labeebee offers 5 demo stories you can play immediately without creating an account. Demo stories showcase our professional narration, ambient visuals, and story quality with generic characters like 'Luna the Explorer' and 'Max the Brave'.

Download and Install

iOS (iPhone/iPad):

1. Open the App Store
2. Search for "Labeebee"
3. Tap "Get" to download
4. Wait for installation to complete
5. Tap app icon to launch

Android:

1. Open the Google Play Store
2. Search for "Labeebee"
3. Tap "Install"
4. Wait for installation to complete
5. Tap "Open" to launch

Create Your Account

You can sign up using email or existing accounts:

Option 1: Email Sign-Up

1. Open Labeebee app
2. Tap "Sign Up"
3. Enter your email address
4. Create a secure password (8+ characters)
5. Tap "Create Account"
6. Check email for verification link
7. Click verification link to activate account

Option 2: Apple Sign-In

1. Tap "Continue with Apple"
2. Authenticate with Face ID/Touch ID or Apple ID password
3. Choose "Share My Email" or "Hide My Email"
4. Tap "Continue"

Option 3: Google Sign-In

1. Tap "Continue with Google"
2. Select your Google account
3. Grant permissions
4. Tap "Continue"

Start Your Free Trial

• 7 days full premium access automatically starts when you create your first child profile
• A payment method (card) is required to start the trial, managed through the App Store/Play Store
• Cancel at least 24 hours before the trial ends to avoid charges
• After the trial: keep the free library (the whole collection, free to read and listen), or subscribe to Premium

2. Creating Child Profiles

Child profiles personalize stories for each child. You can create up to 1 profile (Free) or up to 4 profiles (Premium).

Create Your First Child Profile

1. After logging in, tap "Create Child Profile"
2. Nickname: Enter child's first name or nickname (not full legal name)
3. Age Bracket: Select age range:
   • 3-5 years (simple vocabulary, short stories)
   • 6-8 years (moderate complexity)
   • 9-10 years (advanced vocabulary)
4. Gender (Optional): Select for pronoun selection in stories (he/him, she/her, they/them, or skip)
5. Avatar Emoji: Choose emoji character for profile picture
6. Tap "Next"

Save Stories to Favourites

There is no preference quiz to set up. Just tap the heart icon on any story to save it to your Favourites shelf, so it is easy to find and play again. Which stories we suggest is based on your child's reading level.

Cultural Preferences (Optional)

Customize character appearance for diverse representation:

• Skin Tone: Choose skin tone for story characters
• Family Structure: Single parent, two parents, grandparents, etc.
• Cultural Background: Incorporate cultural elements into stories (v1.1)

Manage Existing Profiles

1. On the Home screen, tap the child's name/avatar at the top to open the profile switcher
2. Tap the ⋯ menu next to a child
3. Edit Profile: Update nickname, age bracket, and avatar (requires parent gate)
4. Delete Profile: Permanently remove the child profile and their stories (requires parent gate)

To add another child, open the same switcher and tap "+ Add Another Child".

Preferences (Defaults, Bedtime Reminders & Voices)

Open the menu (☰) on the Home screen and tap Preferences (also reachable via Settings → "Story & voice preferences"). Here you can:

• Set each child's defaults — preferred voice, theme, length, and interactivity. Labeebee also learns these automatically from the stories you create, so one-tap creation gets better over time.
• Bedtime reminder — schedule a nightly reminder. The reminder includes "Yes" and "Not tonight" buttons; tapping "Yes" automatically creates a story using that child's favourite settings.
• Holiday & seasonal preferences — set your hemisphere and the celebrations your family enjoys.
• Voice management — rename or delete your cloned voices, and invite relatives to record their own voice.

3. Creating Characters

Custom characters appear in your child's personalized stories. Create family members, pets, friends, or imaginary companions.

Create a New Character

1. Select child profile
2. Tap "Characters" tab
3. Tap "+ Create Character" button
4. Fill in character details:
   • Name: Character's name (e.g., "Grandma Rose," "Buddy the Dog")
   • Type: Person, Animal, Magical Creature, Robot, Other
   • Role:
     • Main Character (child as protagonist)
     • Sibling
     • Parent
     • Friend
     • Pet
     • Companion (imaginary friend, guide)
   • Gender (Optional): He/him, She/her, They/them
   • Traits: Kind, brave, curious, funny, wise, adventurous, calm
   • Appearance (Optional): Hair color, eye color, distinctive features
5. Tap "Save Character"

Character Examples

Manage Characters

• Edit: Tap character → Edit → Update details → Save
• Delete: Tap character → Delete → Confirm (requires parent gate)
• Activate/Deactivate: Toggle characters on/off for story generation without deleting

4. Generating Stories

Create a New Story

From the Home screen there are two ways to create a story.

Quick create (one tap):

1. Make sure the right child is selected (tap the child's name/avatar at the top of Home to switch)
2. Tap "✨ Create this story" on the hero card
3. The story is created using that child's saved default voice. Your child's very first story is prepared in advance and ready in seconds.

Build your own (customise): Tap "or build your own ➜" on the hero card to open the step-by-step wizard:

1. Characters: Choose who stars (your child) and who else joins the adventure
2. Voice: Pick a narrator from our professional voices, or your own reading voice
3. Interactivity: Turn interactive choices on or off (paid plans)

You don't pick a theme or a length — Labeebee chooses a surprise theme and writes a bedtime-length story (about 7 minutes). A live preview shows tonight's story as you make your choices; when you're happy, create it.

How long it takes: Your first story is prepared in advance and ready in seconds. After that, each personalised story takes about 1–2 minutes to write and narrate (an in-app progress indicator shows the status).

Multi-Chapter Stories

Available for Premium subscribers

• Starting a series: In the wizard's Length step, choose the multi-night series option instead of a single story length
• Chapter generation: Chapters are generated on-demand as your child completes each one (3-7 chapters total)
• "Previously on..." recaps: Each chapter begins with a brief recap of previous events to maintain continuity
• Chapter navigation: Tap "Continue Series" from Home screen or Story Library to resume where you left off
• Incomplete series: If subscription lapses, incomplete series remain accessible but new chapters won't generate

Story Features

Interactive Story Choices (Premium):

• Mid-story decision points (1-2 per story)
• Choices appear inline in the story as you read or listen — just tap an option to continue in that direction
• Choices affect story outcome and ending
• Example: "Should they explore the cave or climb the mountain?"

Narrator Voice Selection:

• Free tier: Professional narrator voices from the curated library
• Premium: Professional narrator voices with diverse ages, genders, and accents, plus your own reading voice
• Different personalities (warm, cheerful, soothing, adventurous, British, Australian)
• Preview voices before selecting

Story Structure Types:

Labeebee uses sleep science-informed structures to help children transition to sleep:

• Wind-Down Journey: Gradually calming adventure that ends peacefully
• Repetitive Pattern: Soothing repeated elements (e.g., visiting different friends)
• Problem & Resolution: Simple challenge solved through kindness or cleverness
• Exploration & Return: Discovering new places then safely returning home

5. Story Playback

Play a Story

1. Go to child's Story Library
2. Tap story to open
3. Tap Play button

Audio Controls

• Play/Pause: Tap center button
• Skip Forward: Tap right arrow (10 seconds)
• Skip Backward: Tap left arrow (10 seconds)
• Seek: Drag progress bar to specific timestamp
• Volume: Use device volume buttons

Karaoke Word Highlighting

Available on Premium

Follow along with word-level highlighting:

• Words highlight as the narrator speaks them
• Great for early readers (ages 6-10)
• On by default — toggle it from the playback screen while a story is playing

Story Artwork

Many stories now include illustrated scene artwork, shown on the playback screen and on your story cards in the Library. (Artwork is rolling out on Android first.)

Ambient Visual Themes

Choose background animation to enhance bedtime experience:

• Space: Twinkling stars, planets, gentle nebula clouds
• Ocean: Underwater bubbles, swimming fish, coral reefs
• Forest: Fireflies, falling leaves, woodland creatures
• Fantasy: Magical sparkles, floating lanterns, enchanted stars
• Calm: Abstract shapes, soft gradients, peaceful motion

Tap theme icon during playback to change.

Downloading for Offline Playback

Premium subscribers only

• Automatic caching: Stories are automatically cached when played for offline access
• Manual download: Tap the download icon on any story in your Library to save for offline
• Storage management: View and clear cached stories via Settings → Clear Cache
• Offline playback: Downloaded stories play normally even without internet connection

Resume Playback

• Automatically saves progress when paused or interrupted
• Resume from last position when reopening story
• Or start from beginning by tapping "Restart"

Save Favourites

Tap the heart icon to save a story to your Favourites shelf, so it is easy to play again:

1. Tap the heart icon on a story (on the story card or after it ends)
2. The story is added to your Favourites shelf
3. Tap the heart again to remove it

Anonymous totals of how many families save a story power the shared "Loved by families" shelf.

6. Managing Subscriptions

Subscription Tiers

Reading Voice (Premium)

Now Available - Not a future feature

• Record your voice: Open the menu (☰) → Preferences → Voice management → "Add your voice"
• Recording process: Read a provided script (5-10 minutes) using your device microphone
• Family invitations: Invite grandparents or other family members to record their voices via secure web portal (no app download needed)
• Processing time: Voice clones are ready within 24-48 hours
• Usage: Select your custom voice clone from the voice selector when creating stories
• Deletion: Delete voice clones anytime from Preferences → Voice management

7-Day Free Trial: Full Premium access when you create your first child profile. A payment method is required to start the trial, managed through the App Store/Play Store; it auto-charges on day 8 (renewing at $7.99/month or $49.99/year) unless cancelled at least 24 hours before the trial ends.

Upgrade to Premium

1. Settings → Subscription
2. Tap "Upgrade to Premium"
3. Select Monthly or Annual
4. Complete payment through App Store/Play Store
5. Premium access activates immediately

Cancel Subscription

iOS:

1. iPhone Settings → [Your Name] → Subscriptions
2. Select Labeebee
3. Tap "Cancel Subscription"

Android:

1. Play Store → Menu → Subscriptions
2. Select Labeebee
3. Tap "Cancel Subscription"

You retain premium access until end of billing period, then downgrade to free tier automatically.

Check Trial Status

• Settings → Subscription → Trial Status
• Shows days remaining in 7-day trial
• Notification when trial ends (24 hours before)

7. Troubleshooting

Story Generation Failed

Causes:

• Poor internet connection
• Service outage (rare)
• Personalized story generation requires a Premium subscription

Solutions:

1. Check Wi-Fi/cellular connection
2. Retry in 2-3 minutes
3. Check Settings → Subscription to verify tier
4. Contact [email protected] if persists

Audio Won't Play

1. Check device volume (not muted)
2. Check Bluetooth connections (disconnect if issue persists)
3. Close and reopen app
4. Delete and re-download story (if offline)
5. Update app to latest version

App Crashes on Startup

1. Force close app and restart device
2. Update to latest app version (App Store/Play Store)
3. Clear app cache (Android: Settings → Apps → Labeebee → Clear Cache)
4. Reinstall app (iOS)
5. Contact support with device type and OS version

Forgot Password

1. Tap "Login" → "Forgot Password?"
2. Enter registered email
3. Check email for reset link (check spam)
4. Click link and create new password

Can't Restore Purchases

1. Settings → Subscription → Restore Purchases
2. Sign in with same Apple ID/Google account used for purchase
3. If still issues, contact App Store/Play Store support

Multi-Chapter Story Issues

• Next chapter won't generate: Ensure you have a Premium subscription and active internet connection
• Lost series progress: Check Story Library → Series tab to resume incomplete series
• Recap doesn't match story: Clear app cache (Settings → Clear Cache) and try again

Voice Cloning Troubleshooting

• Voice clone not appearing: Processing takes 24-48 hours; check back later
• Poor voice quality: Re-record in a quiet environment with clear pronunciation
• Family invitation not received: Check spam folder; invitations expire after 90 days
• Recording fails: Grant microphone permissions in device settings

Demo Story Access

• Demo stories not loading: Check internet connection (demo stories require network access)
• Can't personalize demo stories: Demo stories use generic characters only; create account for personalized stories

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